Methods of employee satisfaction

How to measure employee satisfaction? We can conduct a employee satisfaction survey by methods as follows: 1. Job Descriptive Index (JDI) ...

How to measure employee satisfaction? We can conduct a employee satisfaction survey by methods as follows:

1. Job Descriptive Index (JDI)


Job Descriptive Index is a scale used to measure five major factors associated with job satisfaction: Work itself, Supervision, Pay, Promotion, Co-workers. The JDI was first introduced in 1969 and since then has been used by over 1,000 organizations in many sectors.

2. Job In General Scale (JIG)


Job In General Scale is a method of employee satisfaction and developed as a global measure of job satisfaction.

JIG is similar to JDI, it introduced 1969 by Smith, Kendall, & Hulin, was modified in 1985 by the JDI Research Group.

3. Minnesota Satisfaction Questionnaire (MSQ)


The Minnesota Satisfaction Questionnaire (MSQ) is designed to measure an employee’s satisfaction with their particular job.

Method includes 100 items measuring 20 facets of job satisfaction.

There are three version are available: two long forms (1977 version and 1967 version) and a short form.

4. Satisfied / dissatisfied method


In this method, you just send a question form that include:

• What is good thing in our company?
• What is not good one in our company?

This method is suitable for “emergency events” and you need result in a short time.

5. Interview method


This method is used for:

• Review all data collected from other method..
• Review key person.

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Author: Davi Ngo, hrvinet.com

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