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Questions of critical incident technique

1. Contents of critical incident: • Context - in which the incident occurred • Behavior - exactly what the individual did that was effective...

1. Contents of critical incident:


• Context - in which the incident occurred
• Behavior - exactly what the individual did that was effective or ineffective
• Consequences - of the behavior and whether or not consequences were in the employee’s control

2. Sample questions of critical incident technique


Context Questions

• Tell me what you know about what happened.
• Please think of what was happening when you were carrying out activity X.
• Were any events particularly good or helpful to you.
• Were any events particularly bad or unhelpful to you?
• Ask participants to describe an event, what let up to it, and what happened as a result.
• Incident context – What led up to the incident (background)? What was the situation?
• Describe what led up to the situation.
• What assumptions have I made about the client or problem or situation.
• What were the circumstances surrounding the incident? What was the situation?
• What will I do if I am faced with a similar situation in the future?

Behavior question:

• What exactly did the person do that was effective / ineffective?
• Exactly what did the person do or not do that was
• especially effective or ineffective?
• What was the outcome or result of this action?
• Why was this action effective, or what more effective
• action might have been expected?

Consequence questions:

• What was the outcome of the behavior?
• What were the consequences of the behavior? Were the consequences due to the person’s behavior?
• How long ago the incident happened;
• What you observed being done, or not being done - the behavior; and
• What resulted that led you to believe the action was effective or ineffective - the consequences.
• You also will be asked to supply some descriptive information about the context in which the incident occurred
• The circumstances leading up to the incident - the antecedents;

3. Related documents:


Methods of job analysis
Observation methods
Critical incident technique (CIT model)
Process of critical incident technique
Advantage and disadvantage of critical incident technique
HR career ebooks (you can download free and ref all ebooks related HR career…)

Author: Davi Ngo, hrvinet.com

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